FAQs

All orders placed before 3 pm should arrive with you within 2 to 3 or 3 to 5 working days, depending on your shipping choice.

We deliver all over the UK via Royal Mail.

Standard delivery (2-3 working days) is £3.50

Special delivery (1-2 working days) is £4.50

Unfortunately, we cannot offer named day delivery as our products are made fresh daily and we have a maximum capacity to ensure quality.

Alternatively, if you wish to collect your order in person at The Creamery Can, you can do so by ordering before 3pm on Wednesday for collection on Thursday, Friday or Saturday between the hours of 9:30am and 4:30pm.

Our cakes will stay fresh for up to 10 days from dispatch if they are kept refrigerated and airtight. They also freeze well if you want to extend this.

However, please note that our cakes are best served either at room temperature or warmed slightly for 1 to 2 minutes.

Our gluten-free cakes should be kept refrigerated overnight but served at room temperature. Please store them in an airtight container. If you can resist temptation, and you are not going to eat them in the first few days, we recommend storing them in the freezer to keep them as fresh as possible!

Our boxes for gluten free cake delivery measure 22cm x 15.5 cm x 5.3 cm.

We welcome every order and will endeavour to supply your needs. You can send us an email via our website and we will get back to you.

In the unlikely event that your order has been packed incorrectly, please fill in

our contact form and we will get back to you as soon as possible. Usually

you will hear back from us within 24 hours, although it may be a little longer over the weekend or busy periods. Please ensure you upload a clear photo including all the brownies/bakes and the whole box and forward this to us. Please note that everything is made, packed and shipped by hand by a small, family based team – we are all human, and mistakes can happen! Thank you for your patience as we learn and grow!